Effective: 01/08/2021

Thank you for choosing to shop at deepcbds.com.  The following outlines the terms of our return and refund policy at deepcbds.com. By making a purchase from deepcbds.com, you agree to these terms, our Terms of Sale and Privacy Policy.

30 Day Money Back Guarantee

We’re confident in the quality and efficacy of our CBD products. We understand that trying a new product or brand may come with some hesitation. As such, we offer a 30-day money back guarantee on each first-time purchase of any of our CBD products from deepcbds.com.

If you are unsatisfied with your CBD product, you may request a refund within 30 days of your receiving the product. If we receive a returned product within 30 days, we will issue a refund for the full amount of the purchase price (minus shipping costs) to your original method of payment. The credited amount typically appears within 5-7 business days from the date the refund is issued, depending on your card issuer’s policies.

To request a refund, email customer support at [email protected] to initiate the refund process or call 833-244-3337 ext. 1 to speak with a customer support team member.

Non-refundable Products

Products not bought from deepcbds.com

We do not accept returns or issue any refunds for products not directly purchased from deepcbds.com.

Virtual Gift Cards

deepCBDs Virtual Gift Cards are non-refundable.

Untimely Refund Request

Items purchased on deepcbds.com may not be returned and will not be refunded more than 30 days after the purchase date. You can find the date of delivery in the tracking history for your tracking number. Your tracking number was emailed to you upon shipment of your order. Use the tracking number to view the tracking history and locate the delivery date. Calculate 30 days from that delivery date to determine if the request is timely.

Subsequent Purchase of the Same Product 

Your subsequent purchase of the same product is not eligible for a refund under this 30 Day Money Back Guarantee, other than for the circumstances listed further below (i.e., damages due to shipping + incorrect product delivered).

Damages Due to Shipping

Upon delivery of your order, please inspect your product carefully to ensure the product has not been damaged during shipping. All claims for damaged product must be made within 48 hours of receiving the product to [email protected]. You will need to provide a full description of the damages to the product along with a photo of the damages to the product inside the shipping box in which was shipped.

Incorrect Product Delivered

For any lost or unreceived product, please contact customer support at [email protected] and provide all necessary details regarding your purchase transaction.

Reservation of Rights

Return and refund activity is monitored by us for abuse, deceit or fraud, and we reserve the right to limit refunds, returns and exchanges in any such case.

Questions regarding this policy should be directed to [email protected] or by calling customer support at 1-833-244-3337 ext. 1, Monday – Friday: 9:00AM to 5:00PM EST.