Effective: June 1, 2021

The following outlines DEEP CBDS LLC (“deepCBDs”, “our, “us” or “we”) process and shipping terms for online orders from deepcbds.com (“Shipping Guidelines”). The Shipping Guidelines are incorporated into and part of our Terms of Use here. If there are any contradictions between the below terms and our Terms of Use, the below terms will apply.

We Ship Across the USA with Some Exceptions

We ship to states within the United States except to any state with laws that restrict the sale and distribution of hemp plant-based CBD rich oil and CBD oil products. Any geographic restrictions applicable to any deepCBDs product will be indicated during your checkout process on deepcbds.com.

deepCBDs also reserves the right to reject an order with a delivery address located in any state that restricts the sale and delivery of deepCBDs products to that state.  You will be notified if your order is rejected by email to the email address you provided during the checkout process.

Your order will be delivered to the address you provided at the time of placing your order. Please make sure to provide the precise city, state and zip code information to ensure timely delivery. Spell out the city in which you are shipping the order. Abbreviations, misspellings, and other typos can result in errors to your order. If there is an issue with delivery your order, we will contact you.

We only ship to one address per order.

Shipping & Delivery Times

We offer free shipping on all orders within the USA. All orders process and ship Monday – Friday, excluding federal holidays within the United States.

Standard orders must be placed by 12:00 p.m. eastern standard time to start processing on the same day.

Expedite orders must be placed by 11:00 a.m. eastern standard time to start processing the same day and will arrive based on the transit time of the selected service.

Delivery times are based on orders placed between Monday – Friday, excluding U.S. holidays.

Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Your order will be fulfilled by the delivery date stated in the Shipment Notice you receive by email, unless there are exceptional circumstances and except in the case of any pre-orders (if applicable). For example, product shipment may vary according to availability and may be subject to any delays resulting from postal/carrier delays or events outside of deepCBDs control for which deepCBDs will not be responsible or liable.

Packages do not ship from our distribution centers on weekends or the following U.S. holidays:

  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas

Shipment Notice

Once your order is accepted and sent out for shipment, you will receive an email notifying you along along with the tracking number for the delivery. (“Shipment Notice“).

If you did not receive an email, check your SPAM/Junk folder.

You can also check the email address you provided if you registered for an account to confirm it is correct.

If you have questions about your order, please contact [email protected] or call customer support at 833-244-3777.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all products contained in that order at the same time. If any of the products are unavailable at the time of shipping, those will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges and taxes.

We only ship to one address per order.

Tracking Your Order

The Shipment Notice we email you contains the shipment details, your tracking number, and a link to the selected carrier site. To track your order, click on the tracking number provided in the Shipment Notice.

Returns, Refunds & Exchanges

If you need or want to return or exchange a product you purchased from deepcbds.com, please refer to our Return & Refund Policy for details and instructions.

Questions

If you have any question about this policy, you can can submit to [email protected].